# Return & Refund Policy
## Returns
We accept returns under the following conditions:
**New Condition Items:**
- Full refund within 14 days of purchase
- Item must be unused, in original packaging with all tags attached
**Defective Items:**
- Full refund within 30 days of purchase
- Item must have manufacturing defects or damage during shipping
## Refunds
- Refunds will be processed to the original payment method
- Processing time: 5-7 business days after we receive your return
- Return shipping costs are the responsibility of the customer, unless item is defective
## Non-Returnable Items
The following items are **final sale** and cannot be returned or refunded:
- [The Items that tags with non-returnable categories - e.g., clearance items, digital products, intimate and any item tags non-returnable at the checkout].
- Gift cards
## How to Initiate a Return
1. Contact our customer service at [hopeforbtr@gmail.com] within the return period
2. Provide your order number and reason for return
3. We will provide return instructions and address
4. Once received and inspected, we will process your refund
## Questions?
Contact us at [hopeforebtr@gmail.com] for any return-related questions.